This tool is to be used while we are on the phone with you, providing IT support. It will allow me to see your desktop and provide assistance by controlling your mouse and keyboard. At this time, this tool only works on Windows computers.

Here are the steps:

1) Click on the icon below to download and run the client

2) Agree to any security prompts you receive.  If you see a blue "Windows protected your PC" error box, click on "More info" and then "Run anyway"

3) Type in your name and click Join.

4) Agree to any further security prompts

If it worked successfully, we will now be able to view and control your computer.  When the session is complete, we will disconnect.  You can then delete the file downloaded in step 1.